1. Introduction & Scope

This Privacy Policy explains how AlcheGames ("AlcheGames", "we", "us", or "our") collects, uses, discloses, and protects personal information when you use our websites, games, AI tools, and related services (collectively, the "Service"). By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, you should not use the Service. This Privacy Policy applies to visitors, registered users, customers who purchase credits or subscriptions, and creators who upload or publish games through AlcheGames. It does not apply to third-party websites or services that are linked from our platform.

2. Information We Collect

We collect information in three main ways: (a) information you provide directly to us, such as your email address, username, password (hashed), profile data, prompts, game titles and descriptions, and communications when you contact support; (b) information collected automatically when you use the Service, including IP address, device and browser type, usage data (pages viewed, actions taken, time and duration), and log data; and (c) information from third parties, such as basic profile data from authentication providers (if used) and limited billing and transaction details from payment processors (for example, transaction IDs and last four digits of your card, but not full card numbers).

3. How We Use Your Information

We use the information we collect to provide and operate the Service (for example, to create and manage accounts, process payments, issue credits, and allow you to play, generate, upload, and publish games); to maintain and improve the Service (such as monitoring performance, debugging, and analyzing aggregated usage trends); to communicate with you (including service-related emails, security alerts, and, where permitted, optional product updates or marketing messages); and to ensure safety and compliance (for example, preventing fraud and abuse, enforcing our Terms of Service, and complying with legal obligations). We may also use anonymized or aggregated information about prompts, usage patterns, and model performance to improve our AI features, subject to applicable law and our agreements with upstream AI providers.

4. Cookies & Tracking Technologies

We may use cookies, local storage, and similar technologies to keep you signed in, remember your preferences, maintain sessions, and analyze how the Service is used. Some cookies are essential for the Service to function; others are used for analytics or to improve the user experience. You can control cookies through your browser settings, and in some regions we may present a cookie banner or settings panel to manage non-essential cookies. If you disable or block certain cookies, some features of the Service may not work properly.

5. How We Share Your Information

We do not sell your personal information. We may share your information with trusted third-party service providers who help us operate the Service, such as cloud hosting, database and caching services, authentication providers, payment processors (e.g., Stripe), analytics and logging tools, and email delivery platforms. These providers are given access only to the data necessary to perform their functions and are obligated to protect it. If you publish games or other content, certain information (such as your display name, game title, and game content) may be visible to other users or to the public, depending on how the platform is designed. We may also disclose information if required by law, in response to lawful requests by public authorities, or when necessary to protect the rights, property, or safety of AlcheGames, our users, or others. In the event of a merger, acquisition, or other business transaction, your information may be transferred as part of that transaction, subject to appropriate safeguards.

6. Data Security

We use appropriate technical and organizational measures to help protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures may include encryption in transit, access controls, and regular monitoring of our systems. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide the Service, maintain business and legal records (including transaction records for tax and accounting purposes), resolve disputes, and enforce our agreements. When personal information is no longer needed for these purposes, we will delete or anonymize it, unless we are required by law to keep it longer. The exact retention period may vary depending on the type of data and the context in which it was collected.

8. Your Rights & Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, such as the right to access and obtain a copy of your data, to request correction of inaccurate or incomplete information, to request deletion of your data in certain circumstances, to restrict or object to certain processing, and to request data portability. Where we rely on consent for specific processing activities (for example, certain cookies or marketing communications), you may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise your rights, you can contact us using the details provided below. We may need to verify your identity before responding to your request. You may also have the right to lodge a complaint with a data protection authority or other regulator in your region.

9. International Transfers

AlcheGames is operated from the United States, and your personal information may be transferred to, stored in, and processed in the United States or other countries that may have data protection laws different from those in your jurisdiction. Where required by law, we will take appropriate safeguards, such as using standard contractual clauses or equivalent mechanisms, to help ensure that your personal information remains protected when it is transferred internationally.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of the policy and may provide additional notice, such as by email or through the Service. Your continued use of the Service after the updated Privacy Policy becomes effective means that you accept the changes. If you do not agree to the updated policy, you should stop using the Service.

11. Cancellation & Refund Policy

How to Cancel: You can cancel your subscription at any time from within your account settings or by contacting us. Cancellations take effect at the end of your current billing period, and you will continue to have access to paid features until then. We do not accept cancellation requests made through third parties.

Refunds and Credits: Unless required by applicable law, all fees including subscription fees and purchased credits are non-refundable and non-transferable. We do not offer prorated refunds for unused time when you cancel before the end of the term. At our discretion, we may issue a refund or account credit in exceptional cases, but such decisions do not create obligations for future refunds.

Access After Cancellation: After your subscription ends, your access to paid features may be limited or removed. We may retain certain information for business and legal purposes, and may continue to display games or content you have published in accordance with our Terms of Service. We reserve the right to suspend or cancel your subscription if you violate our Terms of Service or engage in fraudulent activity, without obligation to provide any refund.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through the Contact button in the footer or email us at privacy@alchegames.com.